Shipping policy
Shipping policy
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with a tracking code.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
|
Shipping option |
Estimated delivery time |
Price |
|
Flat Rate Shipping in Ireland |
1 to 2 business days |
€6.45 |
|
Free Shipping (orders over €60) |
1 to 2 business days |
Free |
|
International Shipping |
7 to 14 business days |
|
In-store pickup
You can skip the shipping fees with free local pickup at Heroes Waterford 20 Barronstrand St, Waterford, X91 D522. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9:30 - 17:30 Monday to Friday and 9:00 to 17:00 on Saturdays. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: Northern Ireland and the UK.
|
Shipping option |
Estimated delivery time |
Price |
|
UK |
5 to 7 business days |
€15.00 |
|
Northern Ireland |
3 to 4 business days |
€9.00 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Heroes Ireland is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@heroes.ie with your name and order number, and we will look into it for you.
you can track your package here.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@heroes.ie with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@heroes.ie or view our full returns policy here.
